Shipping and Returns/Exchanges

Can I return or exchange my sunglasses if they don't meet my expectations?

Of course! We offer a hassle-free return and exchange policy within 30 days of purchase. Please ensure the sunglasses are in their original condition with all packaging and tags intact.

How long does shipping take?

We strive to get your sunglasses to you as quickly as possible. Domestic orders typically arrive within 3-5 business days, while international orders may take 7-14 business days. Keep in mind that delivery times may vary based on your location.

Can I track the status of my order?

Absolutely! Once your order is processed and shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate its delivery date.

What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer convenient payment options like PayPal for a secure and seamless checkout experience.

Do you offer expedited shipping options?

Yes, we offer expedited shipping for customers who require faster delivery. During the checkout process, you'll have the option to choose expedited shipping and see the associated costs.

The Replacement Program

How does the replacement program work?

Our replacement program is simple and straightforward. If your sunglasses are lost, damaged, or in need of a replacement, just provide us with proof of purchase and pay a nominal fee of $45. We'll swiftly ship out your replacement pair, ensuring you're always covered.

What types of damages are covered under the replacement program?

Our replacement program covers a wide range of damages, including accidental breakage, scratches, and any other issues that affect the functionality or aesthetics of your sunglasses. We're here to make sure you can continue enjoying your favorite shades hassle-free.

How long does the replacement process take?

Once your replacement request is approved and the necessary information is provided, we strive to ship out your replacement as soon as possible. Typically, you can expect your new pair to be on its way within 1-2 business days.

Can I use the replacement program multiple times?

Absolutely! Our replacement program is designed to offer ongoing support and peace of mind. You can take advantage of the program multiple times as long as you meet the criteria and provide proof of purchase for each replacement.

Is the replacement program available internationally?

Yes, our replacement program is available internationally. Wherever you are in the world, we're committed to ensuring you have access to our hassle-free replacement process. Please note that shipping times may vary depending on your location.

Quality

What materials are used in the construction of your sunglasses?

Our sunglasses are crafted using high-quality materials such as premium acetate, stainless steel, and durable polycarbonate lenses, ensuring both style and longevity.

How do I determine the right size for my sunglasses?

Finding the perfect fit is essential. Check the product descriptions for measurements or refer to our sizing guide, which provides detailed instructions on measuring your face and choosing the right size.

Do your sunglasses provide UV protection?

Absolutely! All our sunglasses offer full UV400 protection, shielding your eyes from harmful UVA and UVB rays. Your eye health is our top priority.

How can I be sure of the quality of your sunglasses?

We take great pride in our commitment to quality. Our sunglasses undergo rigorous testing to meet industry standards and deliver a superior product that exceeds expectations.

Do you participate in events or collaborations?

Yes, we love collaborating and participating in events! Follow us on social media and subscribe to our newsletter to stay updated on upcoming events, collaborations, and exclusive promotions.

Can I try on your sunglasses before making a purchase?

While we understand the importance of trying on sunglasses, we currently operate as an online retailer. However, we provide detailed product descriptions, measurements, and high-resolution images to help you make an informed decision.

Do you offer any discounts or promotions?

Yes, we periodically run special promotions and discounts. Stay connected with us through our newsletter and social media channels to be the first to know about our latest offers and exclusive deals.

How do I care for and maintain my sunglasses?

Proper care and maintenance can prolong the lifespan of your sunglasses. We recommend using a microfiber cleaning cloth to gently wipe the lenses and keeping them in a protective case when not in use. Avoid exposing your sunglasses to extreme temperatures or harsh chemicals.

Can I cancel or modify my order after it has been placed?

We understand that circumstances can change. If you need to cancel or modify your order, please reach out to our customer support team as soon as possible. We'll do our best to accommodate your request, taking into consideration the status of your order and any applicable policies.

Please feel free to reach out to our customer support team if you have any additional questions or need further assistance.